MotiForm Support
Questions, bugs or ideas? Email Test@Test.Test and we’ll get back to you.
Where is my data stored?
In your MotiForm account. Your workouts, food log, progress and settings sync to it automatically, so signing in on a new phone brings everything back. Progress photos and data from Apple Health or Health Connect stay on your phone.
How do I switch phones?
Install MotiForm on the new phone and sign in with the same email. Your data downloads automatically.
I forgot my password
On the sign-in screen, tap “Forgot password? Email me a link”. Open the email on your phone and tap the link; the app signs you in, and you can set a new password under More → Account.
How do I delete my account?
In the app: More → Account → Delete account. This permanently deletes your account and its cloud data. You can also email Test@Test.Test from the address on your account and we’ll delete it for you.
Food search isn’t finding something
Try a simpler name ("greek yogurt" rather than a full product title), scan the barcode, or create a custom food from the label. If a scanned product’s numbers don’t match the package, tap “Edit nutrition” and your correction is used every time you scan it.
I’m not getting reminders
Allow notifications for the app in your phone’s settings, then turn reminders on under Accountability. On Android, also check that battery saving isn’t restricting the app.
The fasting countdown isn’t in my notification bar
It appears while a fast is running on Android. Start a fast from the Today screen and make sure notifications are allowed.
Exercise demos show drawings instead of 3D
If 3D can’t run on your phone, the app switches to drawn demos. Settings → Exercise demos shows the details. Please send them to us.